Online Education Resources and Support

How to Be a Successful Online Student

TIME MANAGEMENT

Just like in an in-person classroom, you'll have to complete assignments on time and prepare for tests. But without a regular in-person class schedule, you'll need to take the lead on viewing lectures and learning new material. One great way to do this is to set your own regular "class" times throughout the week. Include time to review course materials (read a textbook, watch a lecture) and complete assignments before the due date. Keeping up with class material makes it easier to manage stress. Be proactive with studying and asking for help if you need it.

COMMUNICATION

Reach out to the instructor when you have a question about your class, the online learning management system or technology, the course materials, or even about working in the field. And, if something happens that will impact your studies, contact your instructor and let them know you need help.

BUILD COMMUNITY

You don’t need to have regular in-person contact to build community. Make it a point to connect with other students in your course. Take time to get to know other people taking your online class. Offer to meet others virtually for study sessions or even to view lectures together; and offer help to other students if you can. 

Frequently Asked Questions

Other Resources

Learn about other resources available to assist you with your mental / physical health, basic needs, child care, financial literacy / education, legal support, access to healthy food, and other supports.

Emergency Mental Health (after hours or not near a college campus) 

Colorado Crisis Services

• Local 24-Hour crisis center with counselors and trained professionals available to engage in immediate problem solving. Reach by phone, chat, text, or at one of their walk-in crisis centers across the state. 844-493-8255

National Suicide Prevention Lifeline

• National crisis line that provides 24/7, free, and confidential support for people in distress, prevention and crisis resources for your loved ones, and best practices for professionals. Dial 988 to reach someone who can provide support.

Counseling Services

Counseling is an important and often necessary resource to assist in resolving issues that interfere with students' ability to successfully navigate college and life. Services are confidential, voluntary, and covered by student fees (free to you). For more information on counseling and mental health services, contact the Vice President of Student Success Office:

Phone: 719-549-3080
Shirley.Carey@pueblocc.edu

Questions? Need support with an issue or what to do?

Life happens. Did you have a death in the family or an emergency medical situation that is making you have to drop your class? That may be considered an extenuating circumstance. Reach out to the Vice President of Student Success Office or visit our Referral Services page for a list of helpful resources.

When in doubt, please ask questions. We want you to be successful. Don’t know where to go or what to do? Reach out by emailing shirley.carey@pueblocc.edu. Even if you don’t know specifically what help you need, we will do our best to connect you to the right resources.

Feeling harassed or discriminated against in your course?

Title IX and other laws and policies are in place to ensure you can learn in a discriminatory free environment. Issues of harassment and discrimination are taken seriously and should
be reported immediately. We will work with you to resolve the issue, investigate if necessary and are committed to an inclusive learning environment. You can review the student resolution process for grievances on issues of harassment, discrimination or sexual misconduct by viewing the Civil Rights and Sexual Misconduct Resolution Process.

Want to report a concern regarding yourself or another student? Refer a Concern.

Childcare Resources

Are you parenting while you are taking classes? Childcare support can make a huge difference for student-parents facing financial and time constraints. Be sure to complete the FAFSA or CASFA and check with your college on any resources available for parenting students. Student-parents should identify themselves early in the application process to
discover what childcare facilities prospective schools offer.

Pueblo Community College has a Children First office available to students. 

Basic Needs

No one should ever have to go without their basic needs like food or housing being met during their pursuit of higher education. PCC provides several student support resources, such as a food resources, Student Emergency Fund, Counseling services, assistance applying for SNAP and connections to community resources.  

Don’t live physically near a PCC campus? Statewide options exist that may help. Not sure what to 'google' or who to call? Start with Local 2-1-1.

Food Resources

PCC's Food Pantry

Hunger Free Colorado: Hunger Free Hotline

Food Bank of the Rockies

Kids Food Finder

Emergency and General Assistance with Basic Needs 

Metro Caring

Mile High United Way 211 

LEAP (Low Income Energy Assistance Program) 

Financial Education & Information

Credit Union of Colorado

Society for Financial Awareness (SOFA) 

National Endowment for Financial Education

CDHE College Invest Division

Federal Student Aid: An Office of the US Department of Education 

Legal Information 

Colorado Bar Association

Rocky Mountain Legal Center 

Complaints/grievance process

If you have a complaint about teaching, you should first reach out to your instructor. If you are unable to resolve your concerns after communicating with the instructor, you may report your complaint here and someone will be in contact with you. 

If the complaint is beyond teaching, and involves harassment, discrimination or bias by another student or the instructor, please file a grievance specifically at your college. At PCC, you may file a grievance or discuss it with PCC's HR Department - PCCHR@pueblocc.edu 

If you are unclear what to do with your complaint or concern or if it rises to the level of a grievance, please contact studentsuccess@cccs.edu for guidance.